FAQ
Order
You can find product-specific measurement charts for each product.
Corporate customers can also order individual products from the online store.
Contractual customer service
Here you will find a form to open a contract customer account.
Logo markings
Prices for printing and embroidery for the entire order depend on the order quantity and the size of the marking. You will see the prices for logo markings for stock products when you place your order. You can also request a quote for the products and order quantities you want.
For printed textiles, the initial cost is 30€ (0% VAT), the initial cost is only charged on the first order. The initial cost covers the digitization of the logo and proofs.
The initial cost for embroidery is 30€ (0% VAT), if we use ready-made embroidery fonts . The initial cost is only charged on the first order. The price includes digitizing the logo for embroidery software, as well as proofs.
If you use fonts other than ready-made ones, or for example a company logo, the initial cost is 60€ (VAT 0%), which includes digitizing the material for the embroidery program, as well as proofs. The initial cost is only charged on the first order.
The price is linked to the printing and embroidery quantities, but most often printing is slightly cheaper than embroidery. The recommended marking of the product is influenced by, among other things, the material, the style and size of the logo, and the number of colors. If you need help choosing a marking, please contact us , we will be happy to help.
Printing is applied to the surface of the textile, embroidery is a marking method that consists of stitches either directly into the textile or onto a separate base (embroidered mark).
The choice of marking method depends on, among other things, the material, marking quantities and budget.
If you need help choosing a marking method, contact us - we'll get the markings done in no time!
Here you can access the online store's user manuals.
You can send your logos ready for printing to aineisto@suomenbrodeeraus.com. See the material instructions here .
It is best to send the logo in vector quality to ensure the final result is as clean as possible. You can find the material instructions here .
We process the material as needed, you can find the price list here.
Deliveries
The average delivery time is approximately 7 business days for logo-branded textiles. For contract customers, deliveries can be made in as little as 1-3 days. Read more about contract customers here.
The delivery time for business gifts and promotional products is approximately 1-4 weeks, depending on availability. In urgent cases, please contact our experts, we will quickly find products that fit your schedule.
Posti, Matkahuolto, SB-lähetti (in Jyväskylä), DHL and pickup from the Jyväskylä store. Here you can find instructions for using the online store and choosing a delivery method.
Returns and complaints
There is no right to exchange or return for products with logos. If you are unsure about the color, model or size of the product before ordering, please contact us and we will help you find the right product. Also ask about our fitting service.
There is no right to exchange or return for products with logos. If you are unsure about the color, model or size of the product before ordering, please contact us and we will help you find the right product. Also ask about our fitting service.
Do you still have any questions?
If you didn't find the answer to your question, please contact us, we'll be happy to help! We are open weekdays from 7 am to 5 pm. Send us a message in the chat or WhatsApp, call or send an email. Or come visit us, we also offer coffee!