You can contact the customer service in English or Finnish. We assist you primarily via email and in urgent matters by phone. Our customer service is available from Monday to Friday at 8 noon to 4.00 pm (Finnish time). If your query is regarding your Tana Shop order, kindly include the order number and product codes (if applicable) of the items purchased.

Please remember to specify that your question is about Tana Shop.
Email: myynti@suomenbrodeeraus.com
Phone: +358 20 7209 030

Products have their own sizing information on their respective product pages. If needed, our customer service can assist in selecting a suitable size.

The following payment methods are available in all countries: VISA, VISA
Electron and Mastercard

The following payment methods are available for customers in Finland: Finnish
online banks (Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki,
POP Pankki, Aktia, Handelsbanken, Ålandsbanken, S-Pankki)

The prices do not include value added tax, but VAT of 24% is added to the prices.

Yes, we deliver internationally, via Schenker.

Delivery costs depend on the weight, size and destination of the delivery; the final delivery costs are calculated automatically in the shopping cart, after you add your payment and delivery details.
You can track your parcel using the link delivered to the email address used in making the order.

Delivery time varies depending on the size of the order. You will know your order is considered large, if you cannot order the amount you wanted on the product page, or if it states, “out of stock”. In these cases, please contact us and we’ll take care of your order manually.

Standard delivery time for in-stock products: Sent by seller in 2-3 working days
Estimated delivery time for out-of-stock products: 1-3 weeks from order

If you have an urgent need, please contact us via e-mail and we’ll do our best to accommodate you.

In any claims or return cases, please contact our customer service.

Your personal information is encrypted when shopping online. We use Secure Sockets Layer (SSL), a technology that encrypts all information exchanged between the seller and the buyer.

The Tana Shop website uses cookies. You have the option to turn off cookies completely in your browser settings. Third-party cookies used by us or allowed to be saved by us (Google Analytics) are used to monitor site traffic and product viewing statistics. Please visit Cookie settings for more information.